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The madness ! sites that are not mobile friendly ! I have been watching retailers launching their fancy new websites in the last couple of weeks with big announcements of how great their website is and how excited the retailers are about them.  The interesting...

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RetailCare Launches new mobile site for real-time Mobile... We are pleased to present the smart phone optimized ciwebreport.com! Log in from your android or iPhone! Currently  ciwebreport.com delivers real-time sales information , SMS & Email Marketing direct...

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US Retail Trading Figures 2006 to 2011 If you look at the charts attached to the link, you will see that whilst Retail Trading figures are quoted, they break down in numerous criteria and not all the gauges are behaving in the same way.   When...

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Hard drive prices hit the roof Hard drive prices have soared in the wake of the floods in Thailand, with the cost more than doubling. Factories in Thailand provide drives or drive components for most of the world's markets. Both...

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The madness ! sites that are not mobile friendly !

I have been watching retailers launching their fancy new websites in the last couple of weeks with big announcements of how great their website is and how excited the retailers are about them.  The interesting fact is that most people finding out about these sites are on their Facebook page on their mobile phones. Well as you can guess they touch the link with their finger and find very quickly the website has not been designed mobile ready …so that retailer has just lost a potential customer and it is going to be hard to get that customer back on their site. I would hate to think how much these retailers are spending on these sites !

What a disspointment I say.

So of course I have to tell you how RetailCare builds all its sites with mobile readiness always in mind … see example http://www.bariano.com.au – check it on an Apple iPad or an Apple iPhone, or even a Android phone.

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RetailCare Launches new mobile site for real-time Mobile sales for POS

We are pleased to present the smart phone optimized ciwebreport.com!

Log in from your android or iPhone!

Currently  ciwebreport.com delivers real-time sales information , SMS & Email Marketing direct from your live customer database, with the new customer mapping feature.
Thanks for the feedback that people wanted the sales report format for easy use on a smart phone – Done !

If your Counter Intelligence POS is not setup for mobile access, contact us immediately (03) 9514 9699.

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US Retail Trading Figures 2006 to 2011

If you look at the charts attached to the link, you will see that whilst Retail Trading figures are quoted, they break down in numerous criteria and not all the gauges are behaving in the same way.

 

When looking at charts, look at the axis value, and movement over time and how each one relates to its fellow contributors.

Retail Sales did drop but now are up above any previous level however some sectors are not performing as well and the broader figures suggest. If you look into this with a little logic, and understanding of the presentation of mathematics in graphic form you will see that some of this relates to increased demand, but others relate, in marketing terms, to pricing it as high as the market will bear.

Furthermore, if you are in retail clothing, you will notice that the retail trading figures include automobiles and parts, petrol (gasoline) stations, building materials and big box items like whitegoods as well as Food and beverages. Whereas for the majority of our customers; who are in either clothing retail, or miscellaneous stores, both of these are up, and department stores are down.

This should provide a touch of optimism, looking forward, this was not the worst Christmas ever, and it was in fact the best and if you consider your personal circumstance and how your finances and expenses affect your income, then perhaps a reshuffle and an investment in efficiency systems is in order.

http://www.shadowstats.com/charts/retail-sales

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RetailCare on Instragram – we love our Mobile reports on the Mobile sites we are launching !

http://instagr.am/p/glsri/

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Hard drive prices hit the roof

Hard drive prices have soared in the wake of the floods in Thailand, with the cost more than doubling.

Factories in Thailand provide drives or drive components for most of the world’s markets. Both Western Digital and Toshiba have halted operations in the country while Seagate’s production is being hampered by a shortage of components.

In Melbourne, prices at the computer swap meets have risen sharply.

Vendors at Sunday’s meets were selling 1TB drives for $140 while 2TB drive prices were in the region of $180.

The swap meet vendors are mostly sole traders and have lower overheads as they operate from their homes, with the weekly stall at the swap meet often being their one public point of sale.

One vendor, Lily Li, who runs her own business, InfoDigital, from her home in Box Hill North, said that before the floods affected supply, she had been able to sell a 1TB drive for $60 and a 2TB drive for $80 to $85.

“All brands have gone up in price,” she said. “I only hope that we continue to get supplies as Christmas is a good time from the point of view of sales.”

MSY, a retail outlet that is reputed to have the lowest prices in Melbourne, has Western Digital 1TB drives listed on its website today for $149 while a 2TB drive of the same brand is $189.

Computer & Parts Land, another well-known retail outlet in Melbourne, has the WD 1TB drives listed for $195 while the 2TB drive is $165.

The shortage of drives is expected to continue well into 2012.

 

from : http://www.itwire.com/your-it-news/home-it/51258-hard-drive-prices-hit-the-roof

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Japanese Department Store May Want to Look Up the Word ‘Fucking’

Japanese Department Store May Want to Look Up the Word 'Fucking'

If only we could have sat in on the meeting where the marketing team for this Osaka department store came up with the idea for their “Fuckin’ Sale,” spotted early this month by a reader of Jake Adelstein’s Japan Subculture blog.

-There should be some cool English words on these signs.
-How about “Fuckin’ Sale?”
-What’s that mean?
-Fuckin’ means, like, really good. So it’s a really good sale.
-And there’s no other meaning to “fuckin’? Nothing at all that might embarrass us on the internet? Remember what happened with our Save-a-Shit-Ton promotion…

 

http://gawker.com/5874304/japanese-department-store-may-want-to-look-up-the-word-fucking

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Surprising Stats on Mobile Shopping

Monday, January 9, 2012 by Meghann York Meenan


Move over 18-24 year olds and your claims to technology fame! A report released last week from Stores says that the increase in mobile shopping this holiday season was not due to Gen Y’ers, as some would have thought. But instead the surge of mobile has come from customers 25-44.

Being right smack dab in the middle of this group, I know a thing or two about the people in it. We’re busy. Really busy. We’re managing careers, houses, family commitments and for the majority of us, kids. We’re likely not leisure shopping, but hitting your site or store with a purpose – a purpose that needs to fit into the 15 minutes we have between work and daycare pick up or the 30 minutes we have for “lunch.” Leisure shopping usually involves a phone, tablet or computer, our pajamas, a glass of wine and a comfy chair around 9 o’clock at night.

So, how can retailers better cater to this group of over-scheduled people and capitalize on their eagerness to mobile shop?

Know what they want and make it easy to buy from you.

http://blog.igodigital.com/blog/meghann/surprising-stats-on-mobile-shopping

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Subject: Productivity Commission – Final report released today (9/12/11)

From: Julian Josem
Sent: Friday, 9 December 2011 3:32 PM
To: Friends of Julian Josem
Subject: Productivity Commission – Final report released today (9/12/11)

For your interest, I have summarised some key points regarding the Productivity Commission’s report into the retail industry that was kicked off primarily due to the debate on the level of GST paid by customers when buying online from overseas businesses.

If you want the details, I have put all the important links onto my web site for your easy access: CLICK HERE FOR LINKS TO PC FINAL REPORT

Regards,
JULIAN

Final report key points
• Across 140,000 retailers in Australia, retail spending has fallen from 35% in 1980’s to 30% in 2011
o Services has increased
o Goods are cheaper
o $A appreciation
o More savings by consumers
• The rate of entry of new retailers (13.4%) and exiting rate (15.8%) is in line with other Australian industries
• Impact of online is dependent on the sector
o Highest impacts are: Books, CDs/DVDs, apparel, bike parts, cameras and accessories
• Australia’s largest retailers enjoy higher relative profitability compared to the largest firms within other Australian industries
• Labour growth in retail has been similar to that within other Australian industries, but Australian productivity within retail is lower than most comparable OECD countries
o Labour productivity here is measured by output per hours worked lower is than most OECD countries
o Multi-factorial productivity growth is declining – takes into account capital spending
(JJ thinks this is the most serious take-away from a business operations perspective. A key contributor is the difficulty for Australian retailers to productively adopt technolog. This is most prevalent in the small and medium retailer sectors.)
• The Productivity Commission (PC) estimates overall domestic online retail spend is 4% of total retail spend, and a further 2% goes overseas – ($12.6bn on online trade)
o Government response is that the ABS will continue to develop its capabilities to measure online trade
• PC says that surveyed consumers say price, range, and convenience are the reasons for shopping online
o (JJ: Theory of retail services: Information provision, Customer Service, Waiting time, Spatial convenience, Bulk break, Product variations)
• PC says restrictive zoning results in making online retailing more attractive and should be altered
o Removal of business viability as grounds for objection
o Government establishes the Retail Council to recommend more on this
• Distribution contracts for the Australian region are a problem where brand owners are giving rise to parallel importing
o PC recommends government be vigilant against improper practices by international brand owners
• Adversarial landlord-tenant relationships work to prop up tenancy costs
o PC recommends landlord code of conduct to be negotiated with retailers
o Government has established Retail Council to advise on this, but recognises state governments are mainly responsible
• Similarly, restrictive trading hours serve to make online retail more attractive to consumers
o PC doesn’t agree with the adverse social implications of relaxing labour hours, and proposes that fully unrestricted trading times be permitted in all states
• PC recommends establishment of a task force of experts to design new parcel handling
o Government has agreed and established this to report by July 2012
• PC does not agree that the current $1,000 low value threshold for GST is a major problem to retailers, and also highlights that lowering the threshold today would cost the government more than it would gain but agrees in principle that it should be lowered
o Government has initiated a Retail Council to advise Government on issues of concern to the industry

It’s a 580 page document, but the above is my very, very brief summary of the overview.

Best wishes for Christmas trading and the New Year, and if I can be of any assistance to make your systems more productive, please don’t hesitate to contact me at your convenience.

Sincerely,

Julian Josem
Managing Director & Principal Consultant
www.josem.com.au

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Counter Intelligence Return on Investment

Increased Business Valuation

Most business sellers are price takers and sell based on a financial sales model.

Business finance is based upon the liquidity of the venture and the ability of a lender to continue the business.  Financial pricing for businesses is based upon an EBIT [1] x multiplier.  Currently this is between 2 and 3.  And easy way to think of the multiplier is to think of it as “how many years would it take to get here?”

Utilising the reporting available from Counter Intelligence to strengthen the business and renegotiate with suppliers will enable a less proficient business operator to cost-effectively operate the business and as a result the potential buying market expands and the financial future can be better predicted.

Reports provide insight into the metrics of the business. Using these metrics to manage the venture produces the ability to move from the fundamental leverage points, such as price reduction and more choice to move technical aspects of streamlining and derisking of the venture.  Price and stock alone do not produce success but rather undermine the venture.  To derisk a venture creates added value within the business and retained earnings in the business increase its overall value.  92% of Small businesses in Australia fail within a decade.  This can be to do with not adapting the model to changing marketing environments and consumer buying trends.  It can also be to do wtih the fact that a business has a life span and should be exited. Each of the components listed above and can independently increase the EBIT and the valuation by an additional 10% each.[2]

By amortising and depreciating the investment in the innovation, this figure is removed from the overall bottom line of the business but would be included in the EBITDA[3].

Retention of Cash within a business heightens the EBIT and therefore the overall business valuation.  Accountants often recommend purchasing a car, using the straight line method of depreciation.  This is not always the right advice for a business.  When a business lacks future direction this improves the quality of life of the owner but reduces the value of the business.  Many business owners have their home, car, etc within the business and in the small business and do not draw a wage.  The issue with not drawing a wage is that the business owners is stealing from their EBIT. Taking cash does the same thing.  It removes money from the fundamental numeric value of the business at the most costly part.  If a business lasts less than 10 years, then surely the answer is to change, sell or invigorate the business before that time.

Systemising offers the opportunity for a similar business to consolidate The Company with their business or continue to run as a stand-alone venture.

Introducing a system or automating the ‘professional’ parts of a business reduces outgoing expenses and replaces them with tax friendly expenditure which results in more profit.  Systems can also include a system for generating customers.

Utilising NPV[4] to highlight the potential of the Free Cash Flow will enable a longer vision into the future with a more predictable outcome.

Forecasting into the future increases the multiple by which the business value is determined.  The future a business can see into the future, the greater the multiple from 2 to 3 up to 5 or 6, doubling or tripling the value of the business at liquidity and reducing the exposure for finance by creating a higher valued asset.

Your Counter Intelligence Reports will assist you to decrease volatility, reduce potential liabilities, and improve internal operations efficiency and effectiveness, improved governance and to put in place a succession plan.

Managing relationship with supplier and creating contracted relationships increased the value by an additional 10%.  The supplier reports enable knowledgeable negotiation and suppliers based upon volume and trends.

Succession Planning

The current business methodology of The Company is thorough and proficient however it is labour intensive and reports, though of a highly professional standard are not timely in such rapidly changing times.

A new owner of the business or a financial institution view a business that is ready for new management as a liquid asset.  By operating through a standardised system, the venture moves from one of high tacit knowledge and disorder to one of documentation, historical accuracy and predictability.

Furthermore they are reliant upon existing skills and procedures, which are not easily transferable to a new leader.

Standardised systems enable the successor to access all information through training rather than an ‘earn-out’

A new operator appears the likely candidate to continue the business, however in the event that the outgoing operator] were to retire and the accountant reduce working hours, this would leave a void within the business that would need to be filled and few are skilled in the manual processes.

Utilising Counter Intelligence will enable the new operator to operate the business almost single handed, with immediate access to all aspects of the business.

Reduction of staff and therefore wages further increases the EBIT by the amount of wages no longer being paid out, but also through streamlining will increase EBIT by another 10%.

The outgoing operator will be able to assist and guide by utilising CI Web Reports to access the business reports via his iPad.

Quality of life versus the demands of hands on office work has altered in priority as more people value life balance.  Accessing of the relevant information remotely provides a balance between quality of life and the opportunity to work in the nooks and crannies of the day, enhancing time management.

This will deliver the expertise into the business and provide quality of life, in a similar manner to an earn-out.

Savings from Efficiencies

Reallocation of 90 minutes of labour per day x 200 working days per year @ $16.25/hr[5]. = 300 x 4 years = $19,500

The obvious efficiencies provide a limited view of the savings from systemisation.  The real value is apparent at the point of value realisation.  The outcome of a business’s transfer of ownership and the ease with which a founder is able to leave their business to a new owner creates liquidity.  Whilst many think that they will get the cheque and hand over the keys and walk out the door, this rarely happens and a savvy purchaser will not permit this to happen.


[1] EBIT Earnings before interest and taxes

[2] Proactive Trade Sale Strategies. Prof. Tom McKaskill, Opportunity Evaluation, Session 10.1. Australian Graduate School of Entrepreneurship, Swinburne University.

[3] EBITDA Earnings before interest, taxes, depreciation and amortization

[4] NPV Net Present Value

[5] Minimum wage for a counter hand in a fast food takeaway restaurant

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Retail super contributions better off in the bank, says report

Research out today from the Industry Super Network shows that some Retail investors would have been better off putting their super in the bank rather than a super fund.

The figures show that over the space of 14 years from 1996 to 2010 all other sector super funds performed at around 5%, cash performed to around 4.23% while Retail super funds came significantly lower at around 3.66%. There can be many reasons for why this would occur but the networks David Whiteley put it quiet delicately that certain “costs” involved with most of the Retail super funds contributed to this poor performance.

So RetailCare’s top tip after reviewing this data? Check your super fund if you’re in retail industry, evaluate the costs and speak to your financial advisor about a possible switch if you are being charged too much for a managed fund.

You can hear the interview with the Super Networks Chief Executive David Whiteley with the ABC’s Business Editor Peter Ryan here :

http://www.abc.net.au/news/2011-09-26/retail-super-contributions-better-off-in-the-bank/2942170?section=business

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